Thanks for continuing to support us during the recent Level 3 period of contactless trading. The good news is that under Level 2, we can again open our showrooms to customers.
It’s not quite back to business as usual just yet, we’ll continue to maintain a contact register at each branch, practice strict hygiene measures, and keep customers and staff a safe distance apart. Bearing these measures in mind, you’re very welcome to visit our showrooms, browse our products, bring your equipment in for service or repair, and ask staff for advice and assistance.
If you wish to maintain entirely contactless, all of the processes that we put in place for Level 3 remain available to you:
You can order directly from our website using our Wishlist function. Under each product in search/filtering results, there’s an “Add to Wishlist” button you can click. When you click a product’s name or photo to go to its product detail page, the button is directly under the price on the right of the screen. These are both illustrated below:
You can add as many products as you like to your Wishlist; think of it as a shopping trolley. On the Wishlist page, please complete your details and submit the form.
Alternatively, you can use our online enquiry form to make a general enquiry, or phone your nearest store on the number at the top of this page.
Your preferred Action Equipment store will call you back, have a chat to ensure the right product has been selected for your application, confirm stock availability, and arrange payment and either collection or delivery. We will also provide appropriate training and health and safety requirements – in a safe way, of course.
Product demonstrations are potentially available.
To order parts such as replacement belts, filters, and other consumables, please complete our online enquiry form with as much detail as possible about the make, model and year of your equipment and the part(s) you need. We may need to phone you to confirm that we have all necessary info. We will then put those parts aside for you for delivery or collection at a mutually-agreed time.
Please use our online booking form to request service or repair. Your nearest Action Equipment branch will contact you within 24 hours to organise collection from your home or business, or to arrange a suitable time for you to drop your equipment in. For the safety of you, our staff, and our other customers, these appointments will be very strictly enforced to minimise contact.
Payment will be required before your goods can be delivered or made available for collection. We have several contactless methods available:
Our preference is for you to use Internet banking where possible. When we’ve confirmed the total cost (including freight, if necessary), we’ll email you an invoice with our banking details on it. Please reference the invoice number when making payment so we can match it.
You can provide us with your Visa or Mastercard credit card details (number, expiry and CVC), and we will process a contactless payment through our EFTPOS machine.
Action Equipment has a number of finance offers available at low or no interest and with deferred payments. Please ask for details.
Action Equipment accepts payment by Zip, to a maximum of $1000. Using the Zip app on your smartphone, you’ll generate a transaction code that we’ll confirm with Zip online. You pay 25% of the total up front, with the remainder in three fortnightly payments – interest-free!
See this link for more information on how Zip works.
If you have any questions or queries, please don’t hesitate to get in contact with your nearest branch – details below.
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